Member Services Manager

JOB TITLE: Member Services Manager
FLSA STATUS/ CLASSIFICATION: Full-time, Non-exempt
REPORTS TO: Administrative Director
BENEFITS: Health Insurance, Paid Time Off
SALARY RANGE: At $45,000+/year

About the Junior League of Charlotte:
The Junior League of Charlotte, Inc. (“JLC”) is a 501(c)(3) nonprofit organization of women committed to promoting voluntarism, developing the potential of women, and improving the community through the effective action and leadership of trained volunteers. Founded 98 years ago, the JLC has a rich history of service to the Charlotte area. From the Charlotte Nature Museum to Discovery Place to the Levine Children’s Hospital Family Resource Center, the JLC has left a legacy of service, dedication, and compassion. Today, with close to 1,200 members and 15,000 annual hours of community service, the JLC continues to make its mark all over the Charlotte community. The JLC is a member of the Association of Junior Leagues International (“AJLI”), which has over 300 member Leagues and counting.

The JLC is led by dedicated volunteers who manage the organization’s programming and strategic vision. A small paid professional headquarters team coordinates with volunteer leaders to provide administrative support, technical assistance, and operational continuity.

Job Summary:
The Member Services Manager is an integral part of the Junior League of Charlotte, Inc. (JLC) headquarters team, responsible for supporting the development and implementation of processes in alignment with the JLC strategic plan, managing the accuracy of the donor/membership database, coordinating and processing payments and donations, generating data-driven reports, and providing membership assistance to members of the JLC. The Member Services Manager serves as a consistent point of contact for individual and corporate donors. Additional responsibilities include providing technical assistance and training to other staff and volunteer leadership on the CRM software.

Learn more about the Member Services Manager position here.